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2025 has undoubtedly touted itself as the year of layoffs. We’ve seen giants like Meta, Amazon, Microsoft and Intel announce mass layoffs in 2025. The restructuring and workforce reductions have rolled over to various sectors, including public. On April 29, 2025, United Parcel Service (UPS) announced it would cut 20,000 jobs. This move has sent shockwaves through its workforce. For HR professionals, the UPS layoffs in 2025 offer a sobering case study in managing mass workforce reductions while preserving employee morale. The HR Digest sat down with Sarah Mitchell (name changed for anonymity), a former UPS operations supervisor in Atlanta,