This post was originally published on this site
T
alent is a critical, yet often overlooked, factor to successfully leading a transformation.I
sabel Cruz joined PayPal as its chief people officer in November 2023, when the financial tech giant was in the midst of a major transition. Its CEO, Alex Chriss, joined in September that year, leading a turnaround evolving the company from processing digital payments into a commerce platform with a focus on offering expanded paid services to merchants. (The company also laid off some 2,500 workers as part of its restructuring.) Cruz was part of a majority-new C-suite team that Chriss recruited.F
or Cruz, who had worked at NBCUniversal