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Missed Call Mania—Understanding Gen Z’s Telephonophobia

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The New York Post recently turned the spotlight on Gen Z’s “telephonophobia” and while we’re inclined to agree with the generation’s dislike of phone calls, we still need to explore it further. Gen Z’s fear of talking on the phone is nothing new and carries on the Millennial preference for text messages over calls. There is a general consensus that if it can be said by text or email, then there’s no reason to have a meeting or a phone call. Gen Z’s phone anxiety is not the top reason why managers have a problem with them, but it is

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