Frontline workers make up the vast majority of the American workforce, but many still fall through the cracks when it comes to HR strategy, according to a new analysis by the Josh Bersin Company, which explores the value of “frontline-first” organizations that strategically invest in recruiting, development, scheduling and pay specifically for frontline

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orkers. “The frontline has become a true strategic asset, and overlooking its needs will increasingly amount to a competitive disadvantage,” says Kathi Enderes, global industry analyst and senior vice presid

ent of research. Frontline workers: a booming, strugg

ling population About 70% of the global workforce is made up