While American workers feel they increasingly understand the benefits their employer offers, at the same time they are less satisfied with those benefits.

More than eight in 10 employees feel well informed about company benefits, up from three-quarters in 2024, a recent WTW survey found. However, only six in 10 feel satisfied with their benefit offerings, compared to two-thirds in the previous year.

“Employees may better understand their benefits, but that doesn’t mean those benefits are truly serving them,” says Jill Havely, head of global community excellence, employee experience, for WTW. “Forward-thinking total rewards leaders aren’t just tracking usage; they’re