Monique Herena joined American Express in 2019 as the chief colleague experience officer, reflecting her focus on enhancing the employee experience. This priority resulted in the redefinition of the HR function as the Colleague Experience Group.
When Monique Herena joined American Express in 2019 as the top HR executive, her new title, chief colleague experience officer, reflected her priority for the role. In fact, that priority eventually led to redefining the entire HR function as the Colleague Experience Group. The changes were about much more than