Estimated reading time: 3 minutes

During a training session years ago, a facilitator asked our group to do an activity called “make as much money as you can”. We weren’t provided with a lot of instruction. The facilitator divided us into smaller groups and simply said, “Come up with a plan to make as much money as you can.”. After spending some time working on it, each group presented their plan. Here’s what we discovered during our debrief.

• For some groups, “you” meant a small group of people. Others took “you” to mean their department or division. And others interpreted “you” to mean the entire company.

• When it came to “money”, some groups thought that meant top line revenue so they could add more employee benefits or possibly increase customer service. Others thought it meant bottom line profit.

While I don’t remember all the specifics about conducting the activity, the takeaway still stays with me. Organizations can’t just assume that every employee knows their business goals…

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