A recent study reveals that while a significant majority of HR professionals (82%) are now leveraging artificial intelligence in their roles, a substantial training deficit is hindering their full potential. Only 30% of HR professionals have received comprehensive, job-specific AI training, leaving many to navigate the complexities of AI independently.

This gap in formal training is directly impacting their confidence and overall effectiveness in utilizing these powerful tools.

The findings indicate a clear link between targeted AI education and professional assurance. HR teams that have undergone job-specific AI training report a 35% higher confidence level in their AI capabilities.

These trained professionals are actively applying AI to a variety of critical HR functions, including the analysis of employee feedback, the drafting of precise job descriptions, and the development of effective training materials.

Despite the broad adoption, a notable 26% of HR professionals have not received any formal AI training. This issue is particularly pronounced among Gen Z professionals and within the healthcare industry. The correlation between role-specific training and confidence is strong, highlighting a clear demand for more practical, hands-on training tailored to the unique needs of HR roles.

Professionals are eager for instruction in areas such as workforce planning and optimizing employee communications through AI.

The study also shed light on the impact of mandated AI use, suggesting it can be counterproductive. Instead, HR professionals prefer to integrate AI into their workflows to enhance productivity and alleviate workload burdens, rather than simply fulfilling leadership directives.

This survey was conducted by General Assembly, gathering insights from 288 HR professionals across the United States and the United Kingdom.

Source: 82% of HR Professionals Use AI, but Most Lack Job-Specific Training