HR leaders with frontline employees know just how difficult it can be to take them away from their jobs to participate in activities like trainings, surveys, or ERGs.
That was the case at Delta. The airline has more than 100,000 employees worldwide, over 90,000 of whom are frontline workers.
“Think about an airline employee at Delta,” Harsh Mathur, Delta’s director of employee listening and HR innovation, said during a panel at Qualtrics’ X4 conference in March. These
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