A
nswering a page takes fifteen seconds. Making the follow-up call can quietly turn your commute into paid time.
T
L;
DR: A companion DOL opinion letter addresses a field service engineer’s pre-shift routine: receiving pages, calling clients to schedule appointments, and driving to the first job site. WHD concluded that receiving pages isn’t compensable, but calling clients and coordinating other engineers is, and once that work happens immediately before or during the