HR has long been more art than science, with decisions based on intuition and personal interaction rather than hard data. The rise of AI promises to make HR processes much more effective and precise, but it presents a dilemma: How do you implement such a powerful technology without making the workplace feel cold and impersonal?

As chief people officer at a company that lives and breathes AI, I knew my team had to answer this question and set an example for the organization. After speaking with numerous customers and other CPOs, I developed a simple formula that helps us determine