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Performance measurement may be missing your best workers

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he had more experience or education, but due to his exceptional work ethic and ability to inspire others. This individual consistently exceeded expectations and served as a catalyst for improvement within the team, demonstrating that even in a group that seemed average, true talent could emerge with the right recognition and support.

Early in one of my roles, I inherited a solidly average team: mid-level people, mid-level output, nothing on any metric that would make you look twice. And sitting inside that average team was a guy who, once I actually paid attention, was a head above everyone around him. Not because

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