Posted on July 23, 2026 by Human Resources Director America

Uber cuts 10% of customer service staff to ‘embrace’ AI

Company aims to eliminate ‘structural fragmentation’ that’s slowing down

AI adoption

https://www.hcamag.com/us/news/general/uber-cuts-10-of-customer-service-staff-to-embrace-ai/583511

See also Most CEOs fear underinvesting in AI. Here's what they're missing

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