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When disruption is the operating environment, ‘bouncing back’ isn’t the whole job

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For most of the past decade, organizational resilience was understood as the capacity to absorb a shock and return to normal, with the belief that shocks were discrete events. However, this assumption is becoming harder to sustain.

For most of the past decade, organizational resilience carried a fairly settled meaning: the capacity to absorb a shock and return to normal. The definition assumed that shocks were discrete—a system outage, a security incident, a disaster with a clear beginning and end. That assumption is becoming harder to sust

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