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n today’s increasingly polarized world, even a casual mention of politics or differing opinions at work can escalate tensions. Roy Abdo, CEO of Digital Revamp, shares communication and storytelling tips for leading with civility and empathy — like sharing personal narratives, using more thoughtful and inclusive language, and distinguishing between perspective and perception — to help diffuse disagreements when they inevitab
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arise. Resources from this episode: Civility Index Results https://www.shrm.org/topics-tools/research/latest-civility-i
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-results Civility Starter Kit: https://www.shrm.org/topics-t
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/topics/civility Member-Exclusive – Internal Messaging Bonus: http://shrm.org/topics-tools/flagships/all-things-
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