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n order to know where you’re going, you need to know where you a
re.Before Workday designed any AI learning or adoption strategy for its workforce, execs first needed to understand where employees were at both as it related to their skills and sentiments and to identify their needs amid this workplace upheav
al.“It’s not just a technological transformation, it’s very much a human one,” said Chris Ernst, chief learning officer at Workday. “Even though we’re a technology company in Silicon Valley, when we began our upskilling journey on AI, we started with research, an
d we’ve learned a lot.”The firm surveyed employees