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H
R pros seem to have hard feelings about “soft skills.
”Soft skills are generally understood to encompass non-technical, interpersonal job skills, including communication, critical thinking, and collaboration competencies. HR leaders say these capabilities are more important than ever as technological changes like AI or remote work reshape how jobs are per
formed.But it’s hard to miss that HR leaders seldom actually say the words “soft skills.” In fact, some want the people profession to stop using t
he term altogether.The rise of soft skills. The term “soft skills” first appeared in military training documents (created by the now-defunct United States Continental Army Command)