The recruitment landscape is evolving rapidly, presenting new challenges for hiring managers and recruiters. From an influx of applications to increasingly sophisticated fraudulent tactics, ensuring a secure and high-quality hiring process has become more critical than ever. Greenhouse Software, a leader in recruitment technology, has responded to these challenges by introducing significant new features aimed at combating fraud in the hiring process.
Daniel Chait, CEO and co-founder of Greenhouse, recently discussed the company’s new ‘Real Talent’ solution, which aims to help companies navigate the chaos, identify the best candidates, and secure their organizations against fraud and spam. The driving force behind these fraud detection features stems from a combination of factors that have emerged since 2020:
- The shift to remote work and online interviews due to the pandemic
- Changes in the job market, with a surge in job seekers applying for numerous positions
- The rise of AI technology, which can be used for both beneficial and malicious purposes
These factors have created a perfect storm, making it increasingly difficult for employers to sift through the noise and identify genuine candidates. Chait noted that application volumes have increased by 100% over the last couple of years, putting additional strain on recruiting teams who are not receiving proportional increases in resources.
Greenhouse’s new AI-driven features work by identifying and flagging suspicious applications. The software analyzes patterns in the data to detect potential attackers and suspicious behavior. With approximately 22 million job applicants processed monthly on the platform, Greenhouse can effectively sift through the data to flag potential issues for employers.
One of the key innovations in Greenhouse’s fraud detection arsenal is the integration with CLEAR, the identity verification service commonly used at airports. This partnership marks a significant step forward in hiring software capabilities, allowing for quick and reliable ID verification during the application process. Candidates can verify their identity using their webcam, creating a digital fingerprint that can be used for future applications and interviews.
For recruiters, the ‘Real Talent’ product provides new signals about applicants in their queue, indicating the trustworthiness and other relevant information about individuals. Positive signals, such as a candidate marking a job as their ‘dream job,’ are displayed alongside potential red flags like failed ID checks.
While fraud detection is crucial, Greenhouse is also mindful of the need to avoid unintentionally flagging legitimate candidates. The company approaches this challenge by considering both the employer’s and the job seeker’s perspectives. By providing job seekers with opportunities to stand out and connect with the right jobs, Greenhouse aims to create a more efficient and fair process for all parties involved.
Looking to the future, Chait anticipates that the challenges in recruitment fraud will continue to evolve. He expects an ongoing ‘arms race’ between security measures and fraudulent tactics, necessitating constant investment and innovation in fraud detection technologies.
The impact of these new features extends beyond just improving the quality of hires. Chait believes that by enhancing the ability to efficiently find the best person for a given job and ensuring a positive candidate experience, companies can see improvements in retention, business performance, and overall employee engagement.
As the recruitment landscape continues to change, with some companies even resorting to not posting jobs online due to overwhelming application volumes, tools like Greenhouse’s ‘Real Talent’ solution become increasingly valuable. By helping recruiters navigate the deluge of applications and mitigate the risks associated with fraudulent candidates, Greenhouse is positioning itself at the forefront of secure and efficient hiring practices in the digital age.
In an era where ‘resume roulette’ has become the norm, Greenhouse’s innovative approach to fraud detection and candidate verification offers a beacon of hope for recruiters and hiring managers grappling with the complexities of modern recruitment. As the technology continues to evolve, it will be fascinating to see how the industry adapts to these new challenges and opportunities in the quest for top talent.